1. Installation – Scope These terms and conditions outline the scope of standard installation services provided by Crystal Electronics for our Home Charge units. This document also addresses additional works, contingencies, and limitations that may arise during the installation process.
  2. Standard Installation Inclusions – Crystal Electronics’ standard installation package for Home Charge units encompasses the following:
  • Installation of the Electric Vehicle Charging Point (EVCP) onto a brick, plaster wall, or another suitable permanent structure.
  • Deployment of up to 10 meters of cable, meticulously secured to the wall, running between the electricity supply meter/distribution board and the EVCP.
  • Routing of the cable through a drilled hole in walls up to 500mm in thickness, when necessary.
  • Professional fitting and testing of electrical connections and safeguards required for the EVCP.
  • Installation of a Miniature Circuit Breaker (MCB), Residual Current Device (RCD), or Residual Current Breaker with Overcurrent Protection (RCBO).
  1. Conditions and Limitations – Certain conditions and limitations must be observed:
  • The EVCP must be sited within your designated off-street parking area, positioned at a height that prevents vehicular impact.
  • Trenching of cables underground or their suspension above ground is not included in the standard package. If such modifications are required, please consult with us to receive a prior quotation. If unanticipated cable trenching is needed during installation (e.g., crossing a garden or pathway), the job may be paused, and additional work will be quoted accordingly.
  • While using the charger, the EV charging lead must remain within your property and must not pose a trip hazard.
  • Cable installation beneath floorboards or through ducts, ceiling voids, or wall voids necessitates the presence of a draw cord for cable routing. We do not assume responsibility for restoring flooring or other building materials post-cable installation.
  • Information provided during survey must be correct and is the responsibility of the customer to ensure so.
  • You will be quoted and charged for any additional work that falls outside the remit of a standard install, as listed above in part 2.
  • Our technicians cannot work in crawl spaces, on roofs, or in lofts if they are deemed unsafe.
  1. Non-Compliant Wiring – If your existing wiring does not conform to BS 7671:2018 IET Regulations and NICEIC guidelines for Electric Vehicle installations, we will temporarily halt the installation process. In such cases, we will provide a quotation for the necessary upgrades to meet regulatory standards.
  2. Inadequate Electrical Supply – Successful completion of the installation depends on the electrical capacity, including the main fuse, supporting the additional electrical demands. If the capacity is insufficient, we may consider de-rating the EVCP or temporarily pausing the installation until your electricity supplier upgrades the main fuse.
  3. Installation Timing – We allocate a four-hour window for standard installations. If unforeseen issues, supply-related problems, or additional work arise, we will reschedule the installation once the necessary adjustments or quotations are accepted.
  4. Additional Works – When required, your installation project manager will detail the necessary additional works and furnish a no-obligation quotation for these services, valid for 90 days upon issuance. If an installation cannot be completed on the scheduled day, we will quote for any extra work, and a new installation date will be scheduled upon payment, typically within 7 working days.
  5. Customer Presence – A responsible adult, aged 18 or older, must be present on-site throughout the installation process.
  6. 3-Year Warranty – Crystal Electronics’ Home Charge Points are protected by a comprehensive 36-month warranty. Any hardware malfunctions should be reported promptly to EV@crystalelectronics.co.uk, indicating the serial number, installation date, and a concise fault description. Our technical team will assess the issue, contact you for further details, and arrange a service visit if necessary. Please note that tampering with the EVCP by anyone other than a Crystal Electronics appointed electrician voids the warranty. An optional 24-month extended warranty can be requested upon acceptance of the quotation, subject to the same terms and conditions.
  7. Cancellations and Refunds – Payment or deposit secures your appointment slot. In case of cancellation, a 25% cancellation and restocking fee will be applied. Payments should be processed within 28 working days through the original card or bank account.
  8. Limitation of Liability – Crystal Electronics will configure your charger according to the specifications of the Electric Vehicle for which it is intended. However, we cannot guarantee compatibility with every vehicle. Crystal Electronics accepts no liability for losses, costs, or consequential damages arising from the use or misuse of our hardware or software, except in cases of our negligence.

We also disclaim liability for aborted installations of home charge points due to safety or practicality concerns, including issues related to land ownership or unforeseen power limitations. In such instances, a full refund of all payments will be issued unless essential information was withheld by the customer.

  1. Permissions – If you are not the property owner and freeholder, written permission and proof of address from the appropriate owner or management company must be obtained before EVCP installation. Similarly, for installations that may impact neighboring properties, written permission and proof of address from the appropriate owners are mandatory prerequisites.
  1. Governing Regulations – Crystal Electronics adheres to the regulations specified in BS 7671:2018 IET Regulations and NICEIC guidelines for Electric Vehicle installations. We are committed to ensuring that all installations comply with these standards. Any deviations from these regulations will be addressed, and quotations for necessary adjustments will be provided.
  2. Communication – Clear communication is essential for a successful installation process. If there are concerns or factors that may hinder the completion of your installation on the scheduled day, we kindly request that you inform us in advance. This proactive approach allows us to assess and potentially resolve any issues, ensuring a smooth installation experience.
  3. Privacy and Data Protection – We respect your privacy and adhere to all relevant data protection laws and regulations. Any personal information collected during the installation process will be handled in accordance with our privacy policy.
  4. Dispute Resolution – In the event of a dispute or disagreement, we encourage you to reach out to us promptly to seek resolution. We are committed to addressing any concerns or issues in a fair and reasonable manner.
  5. Modifications to Terms and Conditions – Crystal Electronics reserves the right to modify these terms and conditions as needed. Updated versions will be made available on our website, and any changes will take effect upon publication.
  6. Contact Information – For inquiries, service requests, or to report issues related to your Home Charge installation, please contact us at EV@crystalelectronics.co.uk or our designated customer service channels.

These Terms and Conditions constitute a legally binding agreement between Crystal Electronics and the customer. By engaging our services, you acknowledge and agree to abide by these terms and conditions.

Date of Last Revision: 20/09/2023

Terms & Conditions